At Jewelry Empire Shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a refund or exchange under the following conditions:
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Items must be returned unused, unworn, and in their original packaging.
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Refund or exchange requests must be made within 7 days of receiving the product.
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Proof of purchase (order receipt or invoice) is required.
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Customized or clearance items are not eligible for refunds unless the item is damaged or defective.
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In case of damaged or incorrect items, please contact us within 48 hours of delivery.
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within a reasonable time.
For any questions or assistance, please contact our customer support team.
